TERMS & CONDITIONS

Welcome to the Beo Limo website. By using this website, submitting an enquiry or booking request, or using our services, you agree to these Terms & Conditions.

Please read these Terms & Conditions carefully before using the website or booking a service.

1. Service Provider

Beo Limo

Address: Domentijana Hilandarca 12, Belgrade, Republic of Serbia
Tax Identification Number (PIB): 115503431
Company Registration Number (MB): XXXX
Phone: +381 60 454 4490
E-mail: office@beolimo.com

2. Website Use

The Beo Limo website is intended to provide information about transportation services and to allow users to submit enquiries and, where available, booking requests.

Users agree to use the website lawfully and in a manner that does not interfere with its operation or infringe the rights of Beo Limo or other users.

Users must not:

  • use the website for unlawful purposes
  • submit false or misleading information
  • attempt to gain unauthorized access to systems or data
  • interfere with or disrupt the operation of the website
  • use website content without appropriate authorization

3. Services

Beo Limo provides private transportation and transfer services, which may include:

  • airport transfers
  • long-distance transfers
  • hourly chauffeur services
  • other private transportation services

Service information, prices and availability displayed on the website may change without prior notice.

Submitting a request through the website does not automatically constitute a confirmed booking. A booking is confirmed only after Beo Limo confirms the request.

4. Bookings

When submitting a booking request, the customer is responsible for providing accurate and complete information.

This may include:

  • name and contact details
  • travel date and time
  • pickup location
  • destination
  • number of passengers
  • flight number, where applicable
  • luggage information and other details relevant to the transfer

If inaccurate or incomplete information is provided, Beo Limo cannot guarantee that the service can be provided as originally requested.

5. Booking Confirmation

A booking becomes valid after confirmation by Beo Limo via e-mail, telephone, WhatsApp or another agreed communication channel. Beo Limo reserves the right to decline a booking request where a vehicle, driver or service is unavailable or due to other legitimate operational circumstances.

6. Prices and Payment

The price of a service may be displayed on the website, included in an offer or confirmed directly to the customer before the service is provided. Where a price has been confirmed for a specific booking, that price applies to the agreed service unless the customer subsequently requests changes or additional services that affect the scope of the booking.

Payment methods and payment deadlines are agreed at the time of booking confirmation.

Additional charges may apply for additional services, extended waiting time, changes to the destination or other customer requests. Where possible, the customer will be informed of such charges in advance.

7. Cancellation and Changes

Customers may request cancellation or changes to a booking by e-mail, telephone or another communication channel used for the booking. Cancellation terms may depend on the type of service, the time of cancellation and any specific conditions agreed at the time of booking.

If a customer does not appear at the agreed pickup location at the agreed time and does not contact Beo Limo, the booking may be considered a no-show.  Specific cancellation conditions may apply to individual bookings and will be communicated to the customer when the booking is confirmed.

8. Flight Delays

For airport transfers, Beo Limo may monitor flight information where such information is available and where operationally possible. If a flight is delayed or changed, the customer should notify Beo Limo as soon as possible.

Beo Limo will make reasonable efforts to adjust the pickup time to the updated arrival time, subject to vehicle and driver availability.

9. Waiting Time

Waiting time depends on the type of service booked and the conditions agreed at the time of booking. For airport transfers, any included waiting period may depend on the specific booking and agreed conditions.

Additional waiting time may be charged where it exceeds the included waiting period.

10. Passenger Responsibilities

Passengers are required to:

  • respect the agreed pickup time and location
  • provide accurate information necessary for the service
  • behave responsibly and follow safety requirements
  • treat the driver and vehicle with respect
  • use seat belts where required
  • refrain from any behaviour that may endanger the driver, themselves or other passengers

Beo Limo may refuse or terminate a service where passenger behaviour creates a safety risk or seriously interferes with the driver’s ability to provide the service.

11. Luggage

Passengers are responsible for their own luggage. The amount of luggage must be appropriate for the capacity of the selected vehicle. Customers should inform Beo Limo in advance if they have a large amount of luggage or special items.

Beo Limo cannot guarantee transportation of luggage that was not disclosed in advance or that exceeds the vehicle’s available capacity.

12. Pets

Pets may be accepted in the vehicle subject to prior arrangement and the conditions applicable to the specific booking. Customers must inform Beo Limo at the time of booking if they are travelling with a pet. Pets up to 16 kg are accepted, provided that the customer brings an appropriate carrier.

13. Smoking

Smoking is not permitted inside Beo Limo vehicles. Passengers are required to follow all vehicle and safety rules during the journey.

14. Delays and Circumstances Beyond Our Control

Beo Limo will make reasonable efforts to provide services at the agreed time. However, Beo Limo cannot be held responsible for delays or failure to provide a service caused by circumstances beyond our reasonable control, including:

  • traffic congestion
  • traffic accidents
  • road closures
  • adverse weather conditions
  • decisions of public authorities
  • strikes
  • flight delays or cancellations
  • technical issues or other unforeseen circumstances

In such situations, Beo Limo will make reasonable efforts to find an alternative solution where possible.

15. Vehicle Changes

Where necessary, Beo Limo may replace the originally planned vehicle with another vehicle of an equivalent or similar category. This may be necessary due to technical issues, maintenance, safety requirements, unforeseen circumstances or other operational reasons.

16. Website Content

The content of this website, including text, photographs, graphics, logos, design and other materials, is protected by applicable copyright and intellectual property laws.

Copying, reproducing, distributing or commercially using website content without prior written permission from Beo Limo is prohibited unless such use is permitted by law.

17. Third-Party Websites

The website may contain links to websites operated by third parties. Beo Limo is not responsible for the content, availability, security or privacy practices of third-party websites. Use of third-party websites is at the user’s own discretion and risk.

18. Privatnost i zaštita podataka

Personal data is processed in accordance with our Privacy Policy. For more information about the personal data we collect, how we use it and your rights, please refer to our Privacy Policy.

19. Limitation of Liability

Beo Limo cannot guarantee that the website will always be available, error-free or free from technical issues. To the extent permitted by applicable law, Beo Limo shall not be liable for losses or damages resulting from circumstances beyond its reasonable control.

Nothing in these Terms & Conditions limits any rights of users that cannot legally be excluded or limited under applicable law.

20. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Serbia. Any matters not specifically addressed by these Terms & Conditions shall be governed by the applicable laws and regulations of the Republic of Serbia.

21. Changes to These Terms

Beo Limo may periodically update these Terms & Conditions to reflect changes in its business, services, technology or applicable legislation. The updated version will be published on this page together with the date of the latest update.

22. Contact

For questions regarding these Terms & Conditions or our services, please contact:

Beo Limo

Domentijana Hilandarca 12
Belgrade, Republic of Serbia
Tax Identification Number (PIB): 115503431
Company Registration Number (MB): XXXX
Phone: +381 60 454 4490
E-mail: office@beolimo.com